E-ES: / E-KIB: Kibana Page Does Not Load. Kibana.log Shows: "[search_phase_execution_exception]: all shards failed"
(Doc ID 3027584.1)
Last updated on JUNE 07, 2024
Applies to:
PeopleSoft Enterprise PT PeopleTools - Version 8.59 and laterInformation in this document applies to any platform.
Symptoms
When attempting to open the Kibana page, there's no response and <KIB_HOME>/logs/Kibana.log shows:
{"type":"log","@timestamp":"2024-05-22T10:33:51Z","tags":["debug","root"],"pid":3272,"message":"starting root"}
{"type":"log","@timestamp":"2024-05-22T10:33:51Z","tags":["debug","server"],"pid":3272,"message":"starting server"}
{"type":"log","@timestamp":"2024-05-22T10:33:51Z","tags":["debug","savedobjects-service"],"pid":3272,"message":"Starting SavedObjects service"}
{"type":"log","@timestamp":"2024-05-22T10:33:51Z","tags":["debug","config"],"pid":3272,"message":"Marking config path as handled: kibana"}
{"type":"log","@timestamp":"2024-05-22T10:33:51Z","tags":["info","savedobjects-service"],"pid":3272,"message":"Waiting until all Elasticsearch nodes are compatible with Kibana before starting saved objects migrations..."}
{"type":"log","@timestamp":"2024-05-22T10:33:51Z","tags":["info","savedobjects-service"],"pid":3272,"message":"Starting saved objects migrations"}
{"type":"log","@timestamp":"2024-05-22T10:33:51Z","tags":["error","elasticsearch","data"],"pid":3272,"message":"[search_phase_execution_exception]: all shards failed"}
{"type":"log","@timestamp":"2024-05-22T10:33:51Z","tags":["warning","savedobjects-service"],"pid":3272,"message":"Unable to connect to Elasticsearch. Error: search_phase_execution_exception"}
{"type":"log","@timestamp":"2024-05-22T10:33:51Z","tags":["debug","status"],"pid":3272,"status":{"level":"unavailable","summary":"[49] services are unavailable","detail":"See the status page for more information","meta":{"affectedServices":{"savedObjects":{"level":"unavailable","summary":"[savedObjects]: SavedObjects service is running migrations","detail":"See the status page for more information","meta":{"affectedServices":{"savedObjects":{"level":"unavailable","summary":"SavedObjects service is running migrations"}}}},"advancedSettings":{"level":"unavailable","summary":"[savedObjects]: SavedObjects service is running migrations","detail":"See the status page for more information","met
{"type":"log","@timestamp":"2024-05-22T10:33:51Z","tags":["debug","server"],"pid":3272,"message":"starting server"}
{"type":"log","@timestamp":"2024-05-22T10:33:51Z","tags":["debug","savedobjects-service"],"pid":3272,"message":"Starting SavedObjects service"}
{"type":"log","@timestamp":"2024-05-22T10:33:51Z","tags":["debug","config"],"pid":3272,"message":"Marking config path as handled: kibana"}
{"type":"log","@timestamp":"2024-05-22T10:33:51Z","tags":["info","savedobjects-service"],"pid":3272,"message":"Waiting until all Elasticsearch nodes are compatible with Kibana before starting saved objects migrations..."}
{"type":"log","@timestamp":"2024-05-22T10:33:51Z","tags":["info","savedobjects-service"],"pid":3272,"message":"Starting saved objects migrations"}
{"type":"log","@timestamp":"2024-05-22T10:33:51Z","tags":["error","elasticsearch","data"],"pid":3272,"message":"[search_phase_execution_exception]: all shards failed"}
{"type":"log","@timestamp":"2024-05-22T10:33:51Z","tags":["warning","savedobjects-service"],"pid":3272,"message":"Unable to connect to Elasticsearch. Error: search_phase_execution_exception"}
{"type":"log","@timestamp":"2024-05-22T10:33:51Z","tags":["debug","status"],"pid":3272,"status":{"level":"unavailable","summary":"[49] services are unavailable","detail":"See the status page for more information","meta":{"affectedServices":{"savedObjects":{"level":"unavailable","summary":"[savedObjects]: SavedObjects service is running migrations","detail":"See the status page for more information","meta":{"affectedServices":{"savedObjects":{"level":"unavailable","summary":"SavedObjects service is running migrations"}}}},"advancedSettings":{"level":"unavailable","summary":"[savedObjects]: SavedObjects service is running migrations","detail":"See the status page for more information","met
The issue is reproducible in the customer site with the following steps:
1. Navigate to Reporting Tools > Kibana.
2. Kibana page does not load.
3. Check errors in the log file.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |