For Some Employees With Multiple Jobs Having Benefit Record Numbers That Are Different Than the Employee Record Numbers, Review Does Not Display on the Fluid Self Service Benefits Summary (Doc ID 3027588.1)

Last updated on AUGUST 02, 2024

Applies to:

Symptoms

For an employee with multiple Jobs each with its own Benefit Record Number (BRN) that does not match the Employee Record Number (ERN), Review does not display on the Fluid Self-Service Benefits Summary page or on the administrator's Review Benefits Summary.

Steps to reproduce the issue:

     1. Employee with multiple Jobs each with its own BRN that does not match the ERN navigates to Employee Self Service homepage > Benefit Details tile > Benefits Summary tile.
     2. Review does not display for any Plan Type.
     3. An administrator navigates to Benefits > Review Employee Benefits > Benefits Summary.
     4. The administrator selects the record of an employee with multiple Jobs each with its own BRN that does not match the ERN.
     5. Review does not display for any Plan Type.

Changes

Cause

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