HCM: Employee is Not Receiving Email Notifications if Manager or Administrator Submits the Remote Worker Request (Doc ID 3028831.1)

Last updated on JULY 17, 2024

Applies to:

Symptoms

Employee is not receiving email notifications if Manager or Administrator submits a Remote Worker request. 


The issue can be reproduced at will with the following steps:

 Scenario 1: 

1.  Log in as a Manager
2.  navigate to Manager Self Service > Remote Worker tile > Submit request for an employee
3.  notice that the Manager receives the notification for the Remote Worker Request, but the Employee does not receive an email. 

 Scenario 2: 

1.  Log in as an Administrator
2.  navigate to Workforce Administration > Remote Worker tile > Submit request for an employee
3.  notice that the Administrator receives the notification for the Remote Worker Request, but, the Employee does not receive an email. 

Changes

Cause

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.