EAP: "From" Email ID For Payment Advice is No Longer Using the Email ID Defined Under User Preferences - Paycycle Link After PUM Image 49 (Doc ID 3031973.1)

Last updated on NOVEMBER 25, 2024

Applies to:

Symptoms

Prior to PUM 49, the "From" Email ID for Payment Advice was using the Email ID defined under User Preferences - Paycycle link.

After PUM 49, the "From" Email ID for Payment Advice is now using the Email ID from PeopleTools User Profiles.

Expecting the Pay Cycle process to still use the "From" Email ID defined under User Preferences when processing Payment Advices but it's no longer working.

STEPS TO REPLICATE
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1. PeopleTools > Security > User Profiles > User Profiles > VP2 Email ID = no-reply@xxxxxx.com

2. Set Up Financials/Supply Chain > Common Definitions > User Preferences > Define User Preferences > VP2 > Paycycle link > Email ID = FSCMUser3@xxxxxxxx.com

3. Suppliers > Supplier Information > Add/Update > Add/Update Supplier > Location tab > Payables link > Payment Notification > Email ID = FSCMUser4@xxxxxxxx.com

4. Accounts Payable > Vouchers > Add/Update Regular Entry > Add Voucher ID = EM10 > Payment Method = ACH

5. Accounts Payable > Payments > Pay Cycle Processing > Payment Selection Criteria
    a. Preferences tab - Box checked for ‘Email Payment Advice’
    b. Bank/Method tab – Payment Method = ACH

6. Accounts Payable > Payments > Pay Cycle Processing > Payment Selection Criteria > Pay Cycle Manager > Process Email Payment Advice

7. Generated email shows the “From” Email ID is coming from PeopleTools > Security > User Profiles > User Profiles - VP2 Email ID = no-reply@xxxxxx.com

8. Expecting the “From” Email ID to come from User Preferences - Paycycle link as it did prior to PUM 49

Changes

Upgraded to 9.2 PUM Image 49

Cause

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