E-MCF : "Error 500 Internal Server Error" and "Integration Gateway - External System Contact Error (158,10721)" when Retrieving Access Token for OAuth2 (Doc ID 3035778.1)

Last updated on JULY 19, 2024

Applies to:

Symptoms

Sample environment:
------------------
PeopleTools 8.60.10

Issue:
------
Doc ID 2826939.1 was followed to setup OAuth2 configuration in PeopleSoft and Azure. When attempting to retrieve token (using PeopleTools > Security > OAuth2 Administration > Retrieve OAuth2 Access Token page in PeopleSoft), the login prompt from MicroSoft is received in the browser session. After entering the userid and password (login with the Microsoft account associated with the Office365 inbox that will be used for email collaboration), the following error is seen in the browser.

Cause

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.