My Oracle Support Banner

E-PIA : After the PeopleTools Patch Upgrade the RTE Toolbar is not Visible on the PIA Pages (Doc ID 3037295.1)

Last updated on JULY 25, 2024

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.60 and later
Information in this document applies to any platform.

Symptoms

After upgrading the PeopleTools patch version to 8.61.04/8.60.14 or higher, in PIA pages Rich Text Editor(RTE) toolbar is not visible for the Long Edit box that is enabled with Enable Rich Text.


The issue can be reproduced at will with the following steps:-

1. Upgrade the patch to 8.60.14.

2. Open an existing page with RTE enabled field.

3. Navigate to PeopleTools > Security > Password Configuration > Forgot My Password Email Text and click the Forgot My Password Email Text tab.

4. RTE tool bar is not visible.



Sample Environment
-----------------
Patch upgrade to 8.60.14 from 8.60.12
HCM 9.2.48

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.