E-IB: Lots of Stuck Threads on IB Gateway Web Server on SessionPool GetSession and ReleaseSession Calls (Doc ID 3040703.1)

Last updated on AUGUST 14, 2024

Applies to:

Symptoms

During the peaks loads, the web servers experienced lots of stuck threads with below stack trace occurs in PIA logs

<[STUCK] ExecuteThread: '290' for queue: 'weblogic.kernel.Default (self-tuning)' has been busy for "631" seconds working on the request "Http Request Information: weblogic.servlet.internal.ServletRequestImpl@31818f32[GET /PSIGW/RESTListeningConnector/SAPRD/ExecuteQuery.v1/public/xxxxxxxxx/JSON/NONFILE]

", which is more than the configured time (StuckThreadMaxTime) of "600" seconds in "server-failure-trigger". Stack trace:

com.peoplesoft.pt. integrationgateway.framework.SessionPool.releaseSession(SessionPool.java:68)

com.peoplesoft.pt. integrationgateway.framework.SessionPoolManager.releaseSession(SessionPoolManager.java:89)

com.peoplesoft.pt. integrationgateway.framework.IntegrationServiceClient.sendRequestToServer(IntegrationServiceClient.java:129)

com.peoplesoft.pt. integrationgateway.targetconnector.PeopleSoftTargetConnector.send(PeopleSoftTargetConnector.java:375)

com.peoplesoft.pt. integrationgateway.service.BasicConnectorInvocator.execute(BasicConnectorInvocator.java:131)

com.peoplesoft.pt. integrationgateway.framework.GatewayManager.invokeService(GatewayManager.java:148)

com.peoplesoft.pt. integrationgateway.framework.GatewayManager.connect(GatewayManager.java:192)

com.peoplesoft.pt. integrationgateway.listeningconnector.RESTListeningConnector.sendToGateway(RESTListeningConnector.java:1323)

...

<[STUCK] ExecuteThread: '12' for queue: 'weblogic.kernel.Default (self-tuning)' has been busy for "614" seconds working on the request "Http Request Information: weblogic.servlet.internal.ServletRequestImpl@597895a7[GET /PSIGW/RESTListeningConnector/xxxxxxx60/eab]

", which is more than the configured time (StuckThreadMaxTime) of "600" seconds in "server-failure-trigger". Stack trace:

com.peoplesoft.pt. integrationgateway.framework.SessionPool.getSession(SessionPool.java:56)

com.peoplesoft.pt. integrationgateway.framework.SessionPoolManager.getSession(SessionPoolManager.java:78)

com.peoplesoft.pt. integrationgateway.framework.IntegrationServiceClient.sendRequestToServer(IntegrationServiceClient.java:122)

com.peoplesoft.pt. integrationgateway.targetconnector.PeopleSoftTargetConnector.send(PeopleSoftTargetConnector.java:375)

com.peoplesoft.pt. integrationgateway.service.BasicConnectorInvocator.execute(BasicConnectorInvocator.java:131)

com.peoplesoft.pt. integrationgateway.framework.GatewayManager.invokeService(GatewayManager.java:148)

com.peoplesoft.pt. integrationgateway.framework.GatewayManager.connect(GatewayManager.java:192)

com.peoplesoft.pt. integrationgateway.listeningconnector.RESTListeningConnector.sendToGateway(RESTListeningConnector.java:1323)

com.peoplesoft.pt. integrationgateway.listeningconnector.RESTListeningConnector.service(RESTListeningConnector.java:795)

Replication Steps:

1. PeopleSoft - Integration Broker
2. Setup inbound REST calls

Changes

Cause

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