EAR 9.2: Received Error Message, “Data Being Updated Does Not Exist (18,4)” When a New Conversation Is Saved on the Conversations Tab, but Not When the Conversation Is Saved on the References Tab.
(Doc ID 3041630.1)
Last updated on DECEMBER 02, 2024
Applies to:
PeopleSoft Enterprise FIN Receivables - Version 9.2 to 9.2 [Release 9]Information in this document applies to any platform.
Symptoms
Received error message when a new conversation is saved on the Conversations tab, but not when the conversation is saved on the References tab.
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Data being updated does not exist (18,4)
REPLICATION STEPS:
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1. Accounts Receivable > Customer Interactions > Conversations > Add/Update Conversations.New conversation when saved at the Conversations tab.
2. SAVE on Conversations tab and go to References tab.Add Reference ID, Reference Business Unit, Customer ID/Deposit ID, Item Line, then SAVE.
3. Data being updated does not exist error pops up.
4: No error message when SAVED at the Reference tab.
Replication
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |