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Open Enrollment Insights Dashboard Shows No Results After Deploying and Building the Indexes (Doc ID 3042689.1)

Last updated on AUGUST 21, 2024

Applies to:

PeopleSoft Enterprise HCM Benefits Administration - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

Open Enrollment Insights are blank - no results are displayed.

The issue can be reproduced at will with the following steps:

  1. Deploy and Build the Open Enrollment Insight Indexes for the following search definition.  Navigation: PeopleTools > Search Framework > Administration.
       HC_BEN_OE_EOI
       HC_BEN_OE_ENROLL
       HC_BEN_OE_CURR
       HC_BEN_OE_ATTACH
       HC_BEN_OE_APPR
       HC_BEN_OE_AG
  2. Navigate to Workforce Administrator > Manage Benefits > Open Enrollment Insights.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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