E-CRM: Page and Field Configurator Not Working Properly for Mandatory Field on “Triage Dashboard” Page
(Doc ID 3046095.1)
Last updated on OCTOBER 27, 2024
Applies to:
PeopleSoft Enterprise CRM HelpDesk for HR - Version 9.2 to 9.2 [Release 9]Information in this document applies to any platform.
Symptoms
Page and Field Configurator does not work as expected on the Triage Dashboard page.
The issue can be reproduced with the following steps:
1. Go to Page and Field Configurator @ Enterprise Components > Page and Field Configuration > Page and Field Configurator:
a. Add value for the component: RC_AGT_QKUPDAT_FL
b. Add Page field ‘Provider group’ make it “Mandatory”
c. Apply Configuration
2.Configure and Navigate to “Agent Triage Dashboard”
follow: https://docs.oracle.com/cd/F82674_01/crm92pbr21/eng/crm/ccal/UsingTheFluidAgentTriageDashboardToViewAndManageHRHelpDeskCases.html
3. Click on the “Quick Update”
4. Modify the Case -> Clear the Provider Group and Save.
5. The application let to save the page and the Provider Group is showing empty.
Cause
To view full details, sign in with your My Oracle Support account. |
|
Don't have a My Oracle Support account? Click to get started! |
In this Document
| Symptoms |
| Cause |
| Solution |
| References |