E-ES: Suggestions Search Returns Results the First Time, but All Other Searches Cause the System to Just Spin Until It Times Out (Doc ID 3046304.1)

Last updated on SEPTEMBER 09, 2024

Applies to:

Symptoms

When accessing the ElasticSearch bar for first time, the search results list appears and is accessible. However, all attempts to search again results in browser spinning indefinitely, locking it up. It is required a browser restart to get it back to a responsive state.

The issue was reproducible in the customer site with the following steps:
1. Login and place the mouse cursor in the Global Search field.
2. Observe that, the 1st time, results are returned.
3. Observe that the next attempt to search locks the browser up. It just keeps spinning indefinitely until it eventually times out.

Changes

Cause

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