EPY: Receiving Payroll Calculation Error 000369 for a Few Employees (Doc ID 3047288.1)

Last updated on SEPTEMBER 12, 2024

Applies to:

Symptoms

We have few employees who are on Zero Salaried and we put them in Pay System as "Other".  These employees only get paid when there is anything to be paid. When we are ready to pay these employee, we are making their Primary Job row Pay System to Payroll for North America and add the compensation to the JOB row.

When we do this and run the payroll calculation, it is throwing the following payroll error message on certain employees:


Message ID "000369" - Invalid Primary Job Pay System

This check is paying one or more jobs in a Benefit Record for which the Primary Job is not managed by North American Payroll or Payroll Interface.
In order to calculate deductions for benefit enrollments in this Benefit Record, the Primary Job for this Benefit Record must be assigned to either North American Payroll or Payroll Interface as of the pay end date.
MsgData1: Benefit Record
MsgData2: Empl Record (Primary Job)
MsgData3: Pay System (Primary Job)


The issue can be reproduced with the following steps:
1. Initially employee record 0 (Primary Job) is tied to Payroll System "Other" - effective 05/01/2024 - Workforce Administration>Job Information>Job Data
2. Insert a new effective dated row 05/01/2024 effective sequence 1 and change the Payroll System to "Payroll for North America" tied to Pay Group "MO1"
3. Insert another effective dated row 05/01/2024 effective sequence 2 and update compensation from zero to an amount
4. Go to employee record 1 (Secondary) and insert a row for effective date 05/01/2024 sequence 0 has the Payroll System as "Other" with Pay Group blank
5. Go to employee record 2 (Secondary) and insert a row for effective date 05/01/2024 sequence 0 has the Payroll System as "Other" with Pay Group blank

Cause

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