Prepare And Route For ESignature From Contract Errored But DocuSign Got Contract And Some Signatures
(Doc ID 3048248.1)
Last updated on SEPTEMBER 17, 2024
Applies to:
PeopleSoft Enterprise SCM Supplier Contract Management - Version 9.2 and laterInformation in this document applies to any platform.
Symptoms
User created Contract and Added the names and then hit the Prepare and Route for eSignature button and got error:
DocuSign got contract and some signatures.
In PeopleSoft system it still looks like it needs to routed for signatures.
The issue can be reproduced at will with the following steps:
1. User created Contract and Added the names… and then hit the Prepare and Route for eSignature button.
Got an error: 'Data Being Added Conflicts With Existing Data. (18,2)'
2. But DocuSign received it, and shows up in their system
3. In PeopleSoft system it still looks like it needs to routed for signatures.
Changes
Cause
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In this Document
Symptoms |
Changes |
Cause |
Solution |