My Oracle Support Banner

Prepare And Route For ESignature From Contract Errored But DocuSign Got Contract And Some Signatures (Doc ID 3048248.1)

Last updated on SEPTEMBER 17, 2024

Applies to:

PeopleSoft Enterprise SCM Supplier Contract Management - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

User created Contract and Added the names and then hit the Prepare and Route for eSignature button and got error:

Data Being Added Conflicts With Existing Data. (18,2)

DocuSign got contract and some signatures.
In PeopleSoft system it still looks like it needs to routed for signatures.


The issue can be reproduced at will with the following steps:

1. User created Contract and Added the names… and then hit the Prepare and Route for eSignature button.
    Got an error: 'Data Being Added Conflicts With Existing Data. (18,2)'
2. But DocuSign received it, and shows up in their system
3. In PeopleSoft system it still looks like it needs to routed for signatures.



Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.