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E-Insights: Error "{"message":"User authentication failed: orcl_auth_plugin_exception: [orcl_auth_plugin_exception] Reason: User authentication failed","statusCode":401,"error":"Unauthorized"}" When Accessing Reporting Tools > Insights (Doc ID 3048504.1)

Last updated on SEPTEMBER 19, 2024

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.60 and later
Information in this document applies to any platform.

Symptoms

When attempting to access Reporting Tools > Insights, the following error is displayed in the browser.

{"message":"User authentication failed: orcl_auth_plugin_exception: [orcl_auth_plugin_exception] Reason: User authentication failed","statusCode":401,"error":"Unauthorized"}

The issue was reproducible in the customer site with the following steps:
1. Login and navigate to Reporting Tools > Insights.
2. Observe the error in the browser.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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