E-AS: PSAPPSRV Crashes After Upgrade to PeopleTools 8.61 (Doc ID 3051373.1)

Last updated on OCTOBER 11, 2024

Applies to:

Symptoms

After upgrading to PeopleTools 8.61, the PSAPPSRV.exe processes had crashed.  The log messages show: 

process_state.txt
============

Thread 3764:

Frame Address Function Arguments (register spill area) Module!Symbol Name

0x000000dc4b988898 0x00007ffef6700854 0x0000024b2e4f0000 0x0000000000000000 0x0000000000000000 0x0000000000000001 EXP ntdll!NtDelayExecution+0x14

0x000000dc4b9888a0 0x00007ffef66b82fa 0x0000000000000000 0x0000000000000000 0x0000c756b04e5d49 0x00007ffef47bc354 EXP ntdll!RtlDelayExecution+0x2a

0x000000dc4b9888e0 0x00007ffef40c7551 0x0000000000000001 0x00007ffe00000000 0xfffffffffeced300 0x00007ffec534a228 EXP KERNELBASE!SleepEx+0x71

0x000000dc4b988960 0x00007ffec532edb6 0x0000000000000000 0x00007ffec5343984 0x00007ffec5343984 0x00007ffef40f0000 EXP pspal64!PSPAL_GetProcess+0x21d6

0x000000dc4b9890b0 0x00007ffec532fc67 0x0000000000000000 0x00007ffec5343984 0x0000000000000000 0x000000dc4b98aac0 EXP pspal64!PSPAL_GetProcess+0x3087

0x000000dc4b989840 0x00007ffec5321f01 0x00007ffe00000000 0x00007ffec5327e50 0x0000000000000000 0x00007ffef3e14f7a EXP pspal64!<symbol>

0x000000dc4b98ac10 0x00007ffec532763e 0x0000000000000000 0x000000dc4b98fe90 0x00007ffec5327e50 0x0000024b2e57aa70 EXP pspal64!PSPAL_GetExceptionHandler+0x28ce

0x000000dc4b98ac60 0x00007ffec53284bb 0x0000000000000000 0x0000000000000000 0x00007ffec5327e50 0x0000000000000008 EXP pspal64!PSPAL_GetExceptionHandler+0x374b

0x000000dc4b98af00 0x00007ffef416ffad 0x000000dc4b98b088 0x00007ffef67b4f60 0x0000000000000000 0x00007ffef6690cc9 EXP KERNELBASE!UnhandledExceptionFilter+0x1bd

0x000000dc4b98b020 0x00007ffef6709315 0x00007ffef67de74c 0x00007ffef66916a6 0x000000dc4b98b170 0x00007ffef6660000 EXP ntdll!memset+0x2455

0x000000dc4b98b060 0x00007ffef66ef086 0x0000000000000000 0x000000dc4b98b670 0x000000dc4b98bd30 0x0000000000000000 EXP ntdll!__C_specific_handler+0x96

0x000000dc4b98b0d0 0x00007ffef670513f 0x0000000000000000 0x000000dc4b98b670 0x000000dc4b98bd30 0x0000000000000000 EXP ntdll!__chkstk+0x12f

0x000000dc4b98b100 0x00007ffef669193e 0x0000000000000000 0x0000000000000000 0x000000dc4b98c9c0 0x0000000000000000 EXP ntdll!RtlVirtualUnwind2+0x35e

0x000000dc4b98b840 0x00007ffef670412e 0x00007ffead37f600 0x00007ffead382330 0x000000000000006e 0x0000000000000080 EXP ntdll!KiUserExceptionDispatcher+0x2e

0x000000dc4b98c5b0 0x00007ffead25fb63 0x000000dc4b98ec40 0x000000dc4b98c9c0 0x000000dc4b98ec40 0x00007ffead263122 EXP psicsrv!<symbol>

0x000000dc4b98c940 0x00007ffead235c1e 0x0000024b661ea390 0x000000dc4b98ca90 0x000000dc4b98ec40 0x0000024b71e57c10 EXP psicsrv!<symbol>

0x000000dc4b98c990 0x00007ffead24381e 0x0000000000000001 0x000000dc4b98ec40 0x000000dc4b98ec40 0x000000dc4b98ec40 EXP psicsrv!<symbol>

0x000000dc4b98cad0 0x00007ffead3267b1 0x0000024b71513ba6 0x000000dc4b98ec40 0x0000000000000000 0x00007ffe2e39e4c4 EXP psicsrv!?ExitInstance@CServiceBase@@SAXXZ+0x83c1

0x000000dc4b98dad0 0x00007ffead2d8329 0x000001919e64ae09 0x0000000000000000 0x0000000000000000 0x000001919e64ae24 EXP psicsrv!??1CICPanelService@@UEAA@XZ+0x3919

0x000000dc4b98db20 0x00007ffeaeb3d123 0x000000dc4b98ec40 0x0000024b2e5708e0 0x0000024b2f823a80 0x0000024b2f823a80 EXP psnetapi!?ExecRequest@CNetReqRepSvc@@UEAAGXZ+0xf53

0x000000dc4b98ebf0 0x00007ffead31e3cb 0x0000024b2e5708e0 0x0000024b2e5708e0 0x000000dc4b98ee60 0x00000000000007e8 EXP psicsrv!?ExecRequest@CServiceBase@@UEAAGXZ+0x1b

0x000000dc4b98ec20 0x00007ff67430af98 0x0000024b2e5781f0 0x0000024b2e5708e0 0x0000024b2e5708e0 0x0000024b2f823a80 EXP PSAPPSRV!?SetTopRowAppend@IStateScroll@@UEAAXH@Z+0xac68

0x000000dc4b98f690 0x00007ff674301443 0x0000024b2e5708e0 0x0000024b2f823a80 0x0000000000000000 0x0000024b2fcf65f0 EXP PSAPPSRV!?SetTopRowAppend@IStateScroll@@UEAAXH@Z+0x1113

0x000000dc4b98f6d0 0x00000000779bfa45 0x00000000c0000000 0x0000000000000022 0x0000024b00000000 0x0000024b2e5147f0 EXP LIBTUX!_tmsvcdsp+0x1fb5

0x000000dc4b98f9d0 0x00000000779ea1e2 0x00007ff67433fb70 0x00007ff67433fb70 0x0000024b2e527cd0 0x0000024b2e5781f0 EXP LIBTUX!_tmrunserver+0x19c2

0x000000dc4b98fda0 0x0000000077a271bc 0x0000000000000018 0x0000024b2e535770 0x0000000000000000 0x0000000000000000 EXP LIBTUX!_tmstartserver+0x33c

0x000000dc4b98fdf0 0x00007ff6742f2420 0x0000000000000018 0x0000024b2e535770 0x0000000000000000 0x0000000000000000 EXP PSAPPSRV!<symbol>

0x000000dc4b98fe20 0x00007ff67431bdbc 0x0000000000000000 0x0000000000000000 0x0000000000000000 0x0000000000000000 EXP PSAPPSRV!?SetTopRowAppend@IStateScroll@@UEAAXH@Z+0x1ba8c

0x000000dc4b98fe60 0x00007ffef47b4cb0 0x0000000000000000 0x0000000000000000 0x0000000000000000 0x0000000000000000 EXP KERNEL32!BaseThreadInitThunk+0x10

0x000000dc4b98fe90 0x00007ffef66deceb 0x0000000000000000 0x0000000000000000 0x0000000000000000 0x0000000000000000 EXP ntdll!RtlUserThreadStart+0x2b

Abort message:
----------------------------------------------------------------------------------
Unrecoverable exception received

peopletools_state.txt
============
PSAPPSRV.17788 (1001) [2024-08-29T08:48:26.667 XXXXXX@##.##.##.##(CHROME 128.0.0.0; WIN10) ICPanel] 3XfQOfUJpNmSsA #################### XXXXXX(0) Process aborted.

stderr_1.3812
============
Sep 04, 2024 9:15:22 AM com.sun.jmx.remote.internal.ClientCommunicatorAdmin$Checker run
WARNING: Failed to check connection: java.net.SocketException: Connection reset
Sep 04, 2024 9:15:22 AM com.sun.jmx.remote.internal.ClientCommunicatorAdmin$Checker run
WARNING: stopping
Sep 04, 2024 1:49:08 PM com.sun.jmx.remote.internal.ClientCommunicatorAdmin restart
WARNING: Failed to restart: java.io.IOException: Failed to get a RMI stub: javax.naming.NameNotFoundException: DOMAIN/PSAPPSRV_#/ServerRuntime/InternalConnector
Sep 04, 2024 1:49:30 PM javax.management.remote.rmi.RMIConnector$RMIClientCommunicatorAdmin doStop
WARNING: Failed to call the method close():java.rmi.ConnectException: Connection refused to host: ##.##.##.##; nested exception is:
java.net.ConnectException: Connection refused: connect

stderr_5.4040
============
4040: 1725041405: PSPAL::Abort: Unrecoverable exception received
4040: 1725041405: PSPAL::Abort: Location: C:\custom folder\peopletools\src\pspal\exception_winunhandled.cpp:577: PSPAL::UnhandledExceptionFilter::RecoverableExceptionFilter
4040: 1725041405: PSPAL::Abort: Generating process state report to D:\psoft\fsprd92_cfg\appserv\FSPRD92_APP\LOGS\PSAPPSRV.4040\process_state.txt

Changes

Upgrade to PeopleTools 8.61 

Cause

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