SecurityException Error When Benefits Administrator Tries to Upload Dependent Documentation for Canceled or Deleted Life Event (Doc ID 3051642.1)

Last updated on OCTOBER 04, 2024

Applies to:

Symptoms

When an employee initiates a life event and adds a dependent through the Dependent/Beneficiary Info tab within Activity Guide, and then the event is canceled or deleted, the Benefits Administrator is unable to upload Dependent Documentation for that dependent. They encounter an error indicating that the Activity Guide does not exist.

The issue could be reproduced with the following steps:

1. Sign in as a Self Service user and navigate to Employee Self-Service > Benefit Details tile > Life Event.
2. Initiate a new Life Event.
3. In the Dependent/Beneficiary Info step, add a new dependent.
4. Cancel the event.
5. Sign in as a Benefits Administrator.
6. Go to Workforce Administrator > Manage Benefits > Benefits Work Center > Employee/Dependent Information > Review Benefits Attachment.
7. Attempt to add an attachment.
   
   

Changes

Cause

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