Wrong Coverage Code Is Assigned by Benefits Administration When Based on Total Covered Persons
(Doc ID 3053964.1)
Last updated on OCTOBER 17, 2024
Applies to:
PeopleSoft Enterprise HCM Benefits Administration - Version 9.2 to 9.2 [Release 9]Information in this document applies to any platform.
Symptoms
When enrolling in coverage with one dependent in classic Self Service, Coverage Code Family is used instead of Employee + 1 Dependent if the cost is the same for both.
Steps to reproduce the issue:
1. Employee navigates to Self Service > Benefits > Benefits Enrollment.
2. Employee selects a Dental Plan with the same cost for Employee +1 Dependent and Family.
3. Employee enrolls spouse only in Plan.
4. Employee saves elections.
5. Benefits Enrollment page shows Family Coverage.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |