E-OS: PTPORTALREGISTRY Index Build Fails In PT8.61.x With Error, 'The record (PSPRSMHIDDEN) does not exist in the access groups available to you. (29,6)' (Doc ID 3054431.1)

Last updated on OCTOBER 24, 2024

Applies to:

Symptoms

After the Upgrade process, PTPORTALREGISTRY search index is failing to build, with error message below.

Its been confirmed that record PSPRSMHIDDEN exists in QUERY_TREE_PT search group;

Also, Query access list has been enabled and User has proper access to the record.

Security Tree QUERY_TREE_PT has the records PSPRSMHIDDEN, PT_PORTAL_MRU and PTS_RECENT_CONT, under the 'SEARCH' group as per KM doc,

E-ES: PTPORTALREGISTRY Fails To Build and Global Search Does Not Work (Doc ID 2953879.1)

There is NO SSL in the environment. This issue is ONLY with PTPORTALREGISTRY index. EP_AP_VENDOR index is crawled successfully, and Search Category Test page shows search results on this index.

Changes

Cause

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