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E-TUX: Error "LIBTUX_CAT:6883: ERROR: nzosSetCredential returned error 43084 [No error information available]" Observed in TUXLOG When Trying to Access PIA, After Setting Up JOLT SSL (Doc ID 3054994.1)

Last updated on JANUARY 28, 2025

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.60 and later
Information in this document applies to any platform.

Symptoms

After upgrade from PeopleTools (PT) 8.59 to 8.61, and configuring the environment with Jolt SSL, when the Web Server communicates with the App Server, the following errors are appearing in the App Server TUXLOG log file (<PS_CFG_HOME>/appserv/<Domain Name>/LOGS/TUXLOG.MMDDYY):

LIBTUX_CAT:6883: ERROR: nzosSetCredential returned error 43084 [No error information available]
JOLT_CAT:1611: "ERROR: SSL error 29039"

In the Web Server log file PIA_stderr.log (<PS_CFG_HOME>/webserv/<domainName>/servers/PIA/logs/PIA_stderr.log):

bea.jolt.JoltException: NwHdlr: Handshake network error.\njavax.net.ssl.SSLHandshakeException: Remote host terminated the handshake
    at bea.jolt.NwHdlr.open_ssl_socket(NwHdlr.java:2316)
    at bea.jolt.NwHdlr.openConnection(NwHdlr.java:601)
    at bea.jolt.CMgr.connect(CMgr.java:173)
    at bea.jolt.JoltSession.logon(JoltSession.java:268)
    at bea.jolt.JoltSession.<init>(JoltSession.java:142)
    (...)
bea.jolt.JoltException: NwHdlr: Handshake network error.\njavax.net.ssl.SSLHandshakeException: Received fatal alert: handshake_failure
    at bea.jolt.NwHdlr.open_ssl_socket(NwHdlr.java:2316)
    at bea.jolt.NwHdlr.openConnection(NwHdlr.java:601)
    at bea.jolt.CMgr.connect(CMgr.java:173)
    at bea.jolt.JoltSession.logon(JoltSession.java:268)
    at bea.jolt.JoltSession.<init>(JoltSession.java:142)
    at psft.pt8.net.JoltSessionWrapper.<init>(JoltSessionWrapper.java:92)
    at psft.pt8.net.JoltSessionPool.createConnection(JoltSessionPool.java:890)
    at psft.pt8.net.JoltSessionPool.getJoltSession(JoltSessionPool.java:310)
    at <DOMAIN_NAME>.NetSession.getJoltSession(NetSession.java:749)
    at <DOMAIN_NAME>.NetService.cacheRepositoryServices(NetService.java:218)
    at <DOMAIN_NAME>.NetService.requestService(NetService.java:151)
    at <DOMAIN_NAME>.NetReqRepSvc.requestService(NetReqRepSvc.java:359)
    at <DOMAIN_NAME>.NetSession.connect(NetSession.java:384)
    at <DOMAIN_NAME> .NetSession.<init>(NetSession.java:217)
    at psft.pt8.auth.GetWebProfileSvc.<init>(GetWebProfileSvc.java:171)
    at psft.pt8.auth.WebProfile.loadProfile(WebProfile.java:650)
    at psft.pt8.auth.WebProfile.checkAndLoadProfile(WebProfile.java:119)
    at psft.pt8.psp.service(psp.java:698)
    (...)

The issue was reproducible in the customer site with the following steps:
1. Implement SSL on Tuxedo jolt.
2. Use SSL port number for "psserver=" in configuration.properties file.
3. Bounce webserver and appserver.
4. Try to Login to PIA and observe the errors in the log files.

Changes

After upgrade to PeopleTools 8.61.

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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