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Electronic Signature Polling (CS_ECHOPOLL) Procedure Failed Error "Method getEnvelopeAudits: ENVELOPE_DOES_NOT_EXIST - The envelope specified either does not exist or you have no rights to it." While Changing Recipient Details in DocuSign Application (Doc ID 3055061.1)

Last updated on DECEMBER 02, 2024

Applies to:

PeopleSoft Enterprise SCM Supplier Contract Management - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

Electronic Signature Polling (CS_ECHOPOLL) procedure failed while changing recipient details in DocuSign application.

The issue can be reproduced at will with the following steps:
1. Configure DocuSign for eSignature.
2. Navigate : Supplier Contracts > Create Contracts and Documents .
Create Documents and send for signature.
3. Change Recipient details in DocuSign application.
4. Navigate : Supplier Contracts > Create Contracts and Documents > Electronic Signature Polling.
Enter Criteria.
Run CS_ECHOPOLL process.
Check the Log.
Issue : An error was detected in the log.

Method getEnvelopeAudits: ENVELOPE_DOES_NOT_EXIST - The envelope specified either does not exist or you have no rights to it.
2024-02-29-11.51.41.000728 DoStepActions [2148] Exception logged: RC=100.
Process 23456232 ABENDED at Step CS_ECHOPOLL.DSPOLL.Step100 (PeopleCode) -- RC = 21 (108,524)
Process %s ABENDED at Step %s.%s.%s (Action %s) -- RC = %s"



Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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