Waiver Reductions are Not Included on a Credit Invoice (Doc ID 3055264.1)

Last updated on OCTOBER 24, 2024

Applies to:

Symptoms

Global invoice is used to create invoices.  Tuition calculated charges and waivers will appear on the initial invoice sent to the student.  The invoice total is correct.  When a student drops a class, resulting in the reduction of the tuition charge and the corresponding waiver, creating a credit invoice does not include the reduction of the waiver.  Only the tuition charge reduction appears on the credit invoice, resulting in an incorrect total amount on the invoice.

This issue can be reproduced at will using the following steps:

1. Navigate to Student Financials, Bill Customers, Student Bills, Create Billing Request;
2. Create a billing request using a standard billing request configured for Global Invoicing for the student;
3. Navigate to Student Financials, Bill Customers, Student Bills, Generate Invoice;
4. Complete the run control using the billing request created in Step 2 and submit the process to the process scheduler.  Note the tuition charge and waiver appear on the invoice;
5. Navigate to Records and Enrollment, Enroll Students, Enrollment Request;
6. Drop one of the student's classes with a drop date that will result in a reduction in the tuition charge;
7. Navigate to Student Financials, Tuition and Fees, Tuition Calculation;
8. Select the student and click the Calculate Tuition and Fees button;
9. Navigate to Student Financials, Bill Customers, Student Bills, Create Billing Request;
10. Create a billing request using a standard billing request configured for Credit Invoices for the student;
11. Navigate to Student Financials, Bill Customers, Student Bills, Generate Invoice;
12. Complete the run control using the billing request created in Step 10 and submit the process to the process scheduler.  Note the only the reduced tuition charge appears on the invoice.  The waiver reduction is not included.  The total bill amount is incorrect.

Changes

Cause

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