'UpdateValue: Row 2 not found in scroll level 3' Error When Clicking Save on Maintain Applications Component After Changing Admit Term (Doc ID 3055767.1)

Last updated on NOVEMBER 04, 2024

Applies to:

Symptoms

On the Maintain Applications component, when updating the Admit Term then clicking 'Save', the following error occurs:

The issue does not occur in every case and in fact only in a very specific scenario with these conditions:

• The student has applied under a single Academic Program, with two Academic Plans.
• The first listed Plan has no SubPlan, but the second listed Plan does have a SubPlan.
• The first listed Plan has the Requirement Term Default Field set to 'Program's Admit Term' (value 'A') on the Academic Plan Table setup page; while the second listed Plan has the same field set to 'Program's Requirement Term' (value 'P') on the same setup page and also for the linked SubPlan on the Academic SubPlan Table setup page.

The issue can be replicated using the following steps :

1. Navigate to Student Admissions > Application Maintenance > Maintain Applications > Application Program Data, for an existing student and application matching the criteria listed above in the bullet points.
2. In Correct History mode, update the Admit Term Field and click Save, noting the error displayed on the page.

Cause

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