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E-CRM: CHAT - Long Message is not Word Wrap in Agent CHAT Window (Doc ID 3058760.1)

Last updated on NOVEMBER 13, 2024

Applies to:

PeopleSoft Enterprise CRM Multichannel Communications - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

When using the chat function in HR Help Desk CRM, the Agent chat window does not word wrap

The issue can be replicated using the following steps:

  1. Log in as an employee, navigate to Employee SS homepage, HR service center, click View All in FAQ.
  2. Click Chat with agent.
  3. Send a long text message.
  4. In the Agent Chat window: the text is not word wrapped, the agent has to do the scroll to see all the message.

 

Cause

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In this Document
Symptoms
Cause
Solution
References

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