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Oops! Something Went Wrong While Connecting to Peoplesoft. Check Your Network Connection, or Contact Your System Administrator Error When Launch the PICASO Bot in Campus Solutions (Doc ID 3058987.1)

Last updated on NOVEMBER 13, 2024

Applies to:

PeopleSoft Enterprise CS Campus Self Service - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

When the user attempts to launch the PeopleSoft Campus Solutions Digital Assistant (PICASO) skills, the following error occurrs.


The issue can be reproduced at will with the following steps:

  1. Log in as the Student and Navigate to Student Home Page
  2. Click the Chatbot Student Assistant Tile 
  3. The chatbot launches.
  4. Enter the Meesgae 
  5. Observe the Error

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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