E-CLOUD: PeopleTools Upgrade From Cloud Manager Fails at Step "unprovisioning MT task"
(Doc ID 3061153.1)
Last updated on JANUARY 09, 2025
Applies to:
PeopleSoft Cloud Manager - Version 17 and laterInformation in this document applies to any platform.
Symptoms
When attempting to perform PeopleTools upgrade using Cloud Manager, the following error occurs.
ERROR as seen in pt_tools_deployment.log that is present in "PTU_UNPROV_MT_instance_0_<DATE/TIME>\psft_activty_unprovision_mt_0_<DATE/TIME>" folder:
<Base>/dpk/psft_puppet_agent/bin/puppet:5:in `<main>'
<DATE/TIME> Puppet Error: /Stage[main]/Pt_setup::Tools_deployment/Pt_deploy_tuxedo[tuxedo]/ensure: change from 'present' to 'absent' failed: Tuxedo home <Base_DIR>/pt/bea/tuxedo deinstall failed, error message: [Execution of 'export TMP=/tmp/d20240416-128744-1qg7ljr && su - psadm1 -c "<Base_DIR>/pt/bea/tuxedo/oui/bin/runInstaller -silent -deinstall -waitforcompletion -nowait -jreLoc <Base_DIR>/pt/jdk -invPtrLoc <Base_DIR>/db/oraInventory/oraInst.loc ORACLE_HOME=<Base_DIR>/pt/bea/tuxedo "REMOVE_HOMES={<Base_DIR>/pt/bea/tuxedo}" ORACLE_HOME_NAME=OraTux1222Home04162024161627"' returned 255: Starting Oracle Universal Installer...
Checking swap space: 95 MB available, 500 MB required. Failed <<<<
Some requirement checks failed. You must fulfill these requirements before
continuing with the installation,
Exiting Oracle Universal Installer, log for this session can be found at <Base_DIR>/db/oraInventory/logs/installActions<DATE/TIME>.log]
<DATE/TIME> Puppet Notice: /Stage[main]/Pt_setup::Tools_deployment/Pt_deploy_weblogic[weblogic]: Dependency Pt_deploy_tuxedo[tuxedo] has failures: true
<DATE/TIME> Puppet Warning: /Stage[main]/Pt_setup::Tools_deployment/Pt_deploy_weblogic[weblogic]: Skipping because of failed dependencies
<DATE/TIME> Puppet Error: /Stage[main]/Pt_setup::Tools_deployment/Pt_deploy_tuxedo[tuxedo]/ensure: change from 'present' to 'absent' failed: Tuxedo home <Base_DIR>/pt/bea/tuxedo deinstall failed, error message: [Execution of 'export TMP=/tmp/d20240416-128744-1qg7ljr && su - psadm1 -c "<Base_DIR>/pt/bea/tuxedo/oui/bin/runInstaller -silent -deinstall -waitforcompletion -nowait -jreLoc <Base_DIR>/pt/jdk -invPtrLoc <Base_DIR>/db/oraInventory/oraInst.loc ORACLE_HOME=<Base_DIR>/pt/bea/tuxedo "REMOVE_HOMES={<Base_DIR>/pt/bea/tuxedo}" ORACLE_HOME_NAME=OraTux1222Home04162024161627"' returned 255: Starting Oracle Universal Installer...
Checking swap space: 95 MB available, 500 MB required. Failed <<<<
Some requirement checks failed. You must fulfill these requirements before
continuing with the installation,
Exiting Oracle Universal Installer, log for this session can be found at <Base_DIR>/db/oraInventory/logs/installActions<DATE/TIME>.log]
<DATE/TIME> Puppet Notice: /Stage[main]/Pt_setup::Tools_deployment/Pt_deploy_weblogic[weblogic]: Dependency Pt_deploy_tuxedo[tuxedo] has failures: true
<DATE/TIME> Puppet Warning: /Stage[main]/Pt_setup::Tools_deployment/Pt_deploy_weblogic[weblogic]: Skipping because of failed dependencies
STEPS
------
1. Initiate the PeopleTools Upgrade using Cloud Manager.
2. See the step - "unprovisioning MT task" to fail.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |