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E-CLOUD: Cloud Manager Upgrade Fails With Error "Not able to connect to CM DB using system/admin password" (Doc ID 3061711.1)

Last updated on DECEMBER 02, 2024

Applies to:

PeopleSoft Cloud Manager - Version 18 and later
Information in this document applies to any platform.

Symptoms

When attempting to upgrade Cloud Manager (say, from15 to 18), the following error occurs -

ERROR seen in the Cloud Manager Provision Task Status:

{"status" "failure", "exit_code" "1", "status_message" "Got error while doing the validation. err ['Not able to connect to CM DB using system/admin password. err ERROR\\nORA-01017 invalid username/password; logon denied\\n\\n\\n\\nERROR\\nORA-12162 TNSnet service name is incorrectly specified']", "data" {}, "psft_activity_response" [{"status" "success", "exit_code" "0", "status_message" "Successfully completed", "activity_name" "PsftActivityCloudFolderSync", "id" "0", "activity_description" "Cloud Folder Sync Activity", "data" {}, "action_status" {}}, {"status" "failure", "exit_code" "1", "status_message" "Got error while doing the validation. err ['Not able to connect to CM DB using system/admin password. err ERROR\\nORA-01017 invalid username/password; logon denied\\n\\n\\n\\nERROR\\nORA-12162 TNSnet service name is incorrectly specified']", "activity_name" "PsftCMUpdateValidationUIActivity", "id" "1", "activity_description" "CM Update Validation Process [UI]", "data" {}, "action_status" {}}]}

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Deploy the latest Cloud Manager environment (Example: CM 18).
2. Import the Older Cloud manager instance (Example: CM 15) to the Latest Cloud Manager environment (Example: CM 18).
3. Initiate the PeopleTools upgrade of the Older Cloud manager instance using the Upgrade PeopleTools option on the imported environment.
4. See the error at task : Validating PTU Inputs.
 

Cause

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In this Document
Symptoms
Cause
Solution


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