Email Notifications For The Advising Notes Are Only Sent To The First Advisee And Not The Subsequent Advisees (Doc ID 3062595.1)

Last updated on JANUARY 02, 2025

Applies to:

Symptoms

Email notifications for Advising Notes (Classic) are ONLY sent to the first student and not the second or third one.

After the last applied Image 32, customers reported that using the advising notify button does not send the Emails notifications to all the correct student emails.

The first student to be sent an email notification from Advising Notes will also receive the notifications for subsequent students sent by the user within the web session. The subsequent students do not receive a notification.

1. Set up 3 student accounts with different emails
2. Navigation: Menu> Self Service> Advisor Center> Advisee Student Center - Advisor adds or update a note and sends a notification to the first student.
3. The student receives the email notification for the new advising note they have.
4. Advisors search for the next student (student two) and adds a new note then click to Notify the student.
5. The first student that received the notification for the first note the Advisor made in this session will receive the email again. The second student, to which the note belongs and should get the notification, will not.
6. Follow steps 4 and 5 again and observe that only the first student the advisor assigned the first notes will keep receiving the notification emails. But the actual student that the note belongs to will not receive any type of notifications.

This is a problem, especially when the advisors are assigning and notifying multiple students per day.

Cause

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