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Corporate Refund Submitted For Multiple Term Causing Error And Skipping Workflow Approval (Doc ID 3064014.1)

Last updated on DECEMBER 20, 2024

Applies to:

PeopleSoft Enterprise CS Student Financials - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

Corporate Refund submitted for multiple term causing error and skipping workflow approval.  When submitting Corporate Refund request for multiple term, error is encountered, refunds are posted but no workflow approval was sent to approvers. The issue does not happen if requesting Corporate Refund for single term.

Replication:

  1. Two payments, using payment item type 300000000001 were posted to the organization for Fall 2024 and Spring 2025 terms
  2. Refunded both payments, no error occurred.
  3. Use Post Corporate Transaction to post a $1000 payment to Fall 2024 and Spring 2025 term to organization
  4. Use Corporate Refund to refund the 2 payments
  5. Error message: Changes conflict with another data item.

Cause

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In this Document
Symptoms
Cause
Solution
References


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