ETL9.2 - TCD is creating additional approval entry with 0 HOUR to approve.
(Doc ID 3064678.1)
Last updated on DECEMBER 23, 2024
Applies to:
PeopleSoft Enterprise HCM Time and Labor - Version 9.2 to 9.2 [Release 9]Information in this document applies to any platform.
Symptoms
The user is noticing differences between punch times from the Web Clock and TCD.
While the Web Clock operates smoothly, TCD-generated punches are causing an extra approval entry. Web clock submissions have one row, but TCD entries have two: one with total hours and another with zero hours from out punch, causing user confusion.
STEPS
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1. Report IN/OUT time through the Web Clock, it generates one row for approval.
2. Report through the time collection device (TCD), it creates two rows: one with total punch hours for approval and another with zero hours.
3. Approvers are seeing employees in the MSS Approvals Tile with zero time (Quantity for Approval 0.00 Hours)
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |