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TAM: Error Routing Applicant When Using Update Email Template (Doc ID 3065320.1)

Last updated on DECEMBER 30, 2024

Applies to:

PeopleSoft Enterprise HCM Talent Acquisition Manager - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

After updating the email template, when an applicant's details are routed for approval, the following error occurs:

Fetching array element 10: index is not in range 1 to 9. (180,252) EONC_NOTIFICATIONS.Notification.OnExecute  Name:ReplaceBindTokens  PCPC:79256  Statement:1337
Called from:EONC_NOTIFICATIONS.Notification.OnExecute  Name:GetResolvedEmailContent  Statement:530
Called from:HRS_COMMON.COMMON.NOTIFICATION.EmailNotification.OnExecute  Name:sendNC  Statement:302
Called from:HRS_COMMON.COMMON.NOTIFICATION.EmailNotification.OnExecute  Name:sendNCNotifWithAttachments  Statement:357
Called from:HRS_ARM.CMP_HRS_AP
While fetching the value of an array element, the index was not within the  length of the array.

Steps to reproduce:

Update the Applicant Route Notification to remove one of the delivered email template variables.

  1. Main Menu > PeopleTools > Workflow > Notification > Generic Notification Templates.
  2. Search for HRS_APP_RTE.
  3. Remove any variable from the message text and list of variables.
  4. Save.

Route an applicant:

  1. Log in as a recruiter.
  2. Navigate Recruiting >Search Applicants.
  3. Search for an applicant in "applied" status.
  4. Click the Route button next to their application.
  5. Click Submit button and receive error message above.

 

Cause

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In this Document
Symptoms
Cause
Solution
References

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