EAP: Match Exception Collaboration Summary - Receiving Details Page, Does Not Display Receipt Details Once the Receipt Match Exception is Resolved (Doc ID 3068425.1)

Last updated on FEBRUARY 28, 2025

Applies to:

Symptoms

Match Exception Collaboration Summary - Receiving Details page, does not display receipt details once the receipt Match Exception is resolved.

STEPS:

1. Purchasing > Purchase Orders > Add/Update Express Pos > Add PO4 > Matching and Receipt Required > Dispatch PO

2. Accounts Payable > Vouchers > Add/Update > Regular Entry > Add POV4 from PO4 for partial PO Quantity (50

3. Set Up Financials/Supply Chain > Common Definitions > User Preferences > Define User Preferences > User ID = VP1
    a. Payables Online Vouchering link
    b. Exception Collaboration Authority link: check all boxes, Match Exception View = Payables

4. Set Up Financials/Supply Chain > Common Definitions > User Preferences > Define User Preferences > User ID = CROTH
    a. Payables Online Vouchering link
    b. Exception Collaboration Authority link: check all boxes, Match Exception View = Receiving

5. Set Up Financials/Supply Chain > Product Related > Procurement Options > Vouchers > Match Exception Group > PAYABLESRECEIVING
    a. User IDs: APA2, CROTH, VP1
    b. All Payables Bus, All Procurement Bus, All Ship To Locations
    c. Match Rule IDs: RULE_R500, RULE_R650

6. Set Up Financials/Supply Chain > Product Related > Procurement Options > Vouchers > Match Exception Supplier Range > ALLSUPPLIERS

7. Run Matching for POV4: Accounts Payable > Batch Processes > Vouchers > Matching

8. Verify Match Status: Accounts Payable > Vouchers > Add/Update > Regular Entry > POV4 > Match Status = Exceptions (as expected because no receipt)

9. Home > Payables Operations > Match Exceptions tile
    a. RULE_R500 Match Exception received for Voucher POV4
    b. Match Exceptions RULE_R500 (expected) is Assigned to CROTH

10. From Match Exception Matching Collaboration > click on any exception line to view Voucher, PO and Receipt details

11. Login as CROTH: Purchasing > Receipts > Add/Update Receipts > Add Receipt ID = REC4 for same Qty as Voucher = 50

12. Still logged in as CROTH: Home > Payables Operations > Match Exceptions tile
      a. Click on line for RULE_R500
      b. Set Resolution Code = RECCORRECT
      c. Add Comment
      d. Done
      e. Status automatically updates to Resolved
      f. Comment History shows changed details

13. Run Matching: Accounts Payable > Batch Processes > Vouchers > Matching > Voucher ID = POV4

14. Login as VP1 to verify Match Status: Accounts Payable > Vouchers > Add/Update > Regular Entry > open POV4 > Match Status = Matched

15. Home > Payables Operations > Match Exceptions tile
      a. Status = Resolved for Match Rules RULE_R500 for Voucher ID = POV4
      b. Click line RULE_R500 for Details
      c. Match Exception Detail page opens for POV4
      d. Receipt column now populated
      e. Status = Resolved

16. Home > Payables Operations > Match Exceptions tile > Receipt column now populated with receipt

17. Back to Match Exception Collaboration Summary > click tab link for Receiving Details > receipt details not displayed even though voucher is now Matched

Cause

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