E-OS:/ E-ES: Global Search Is Not Working and Returns "Documents not available"
(Doc ID 3071970.1)
Last updated on FEBRUARY 12, 2025
Applies to:
PeopleSoft Enterprise PT PeopleTools - Version 8.60 and laterInformation in this document applies to any platform.
Symptoms
When attempting to get results from Suggestions Search, in the Global Search field, the following message is displayed.
Documents not available. Please check
1. If search is configured.
2. If configured, deploy and index the search category : PTPORTALREGISTRY.
3. If indexed, check user permissions.
1. If search is configured.
2. If configured, deploy and index the search category : PTPORTALREGISTRY.
3. If indexed, check user permissions.
The issue was reproducible in the customer site with the following steps:
1. Login to PeopleSoft.
2. Click on global search bar. Observe the error in the browser.
Trying to UnDeploy PTPORTALREGISTRY, in PeopleTools > Search Framework > Administration > Deploy Search Objects, returns error:
Security Index delete failed: not_found (262,2023).
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |