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E-CLOUD: Setup File Server Fails With Error " dial tcp: lookup iaas.<oci_region_name>.oraclecloud.com: i/o timeout" (Doc ID 3073957.1)

Last updated on MARCH 14, 2025

Applies to:

PeopleSoft Cloud Manager - Version 18 and later
Information in this document applies to any platform.

Symptoms

Setup file server in PeopleSoft Cloud Manager fails with below error.

Error: Get "https://iaas.<oci_region_name>.oraclecloud.com/20160918/vnicAttachments?compartmentId=&instanceId=": dial tcp: lookup iaas.<oci_region_name>.oraclecloud.com: i/o timeout

The issue can be reproduced at will with the following steps:
1. Deploy cloud manager in private subnet having a custom PIA FQDN
2. Navigate to cloud manager PIA > Cloud manager settings > File System
3. Try configuring FSS (file system) here and notice the error in tf.err file.

Cause

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In this Document
Symptoms
Cause
Solution
References


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