Posting a Cashiering Receipt Fails With Error 'Page Data Is Inconsistent With Database' When Currency Format Uses a Comma for the Decimal Separator and the Receipt Amount Entered Has Zero Cents (Doc ID 3076415.1)

Last updated on MARCH 14, 2025

Applies to:

Symptoms

Posting a receipt in Cashiering will occasionally fail with the following error message.

The error occurs when the decimal separator used is a comma, and the receipt amount has zero cents.  For example, an amount of 150,00 will cause the receipt posting to fail. 

When the amount uses the comma decimal separator, and contains a non zero cent amount, or when the decimal separator is a period with any amount, the receipt will post successfully.  For example, a receipt with an amount of 150,75 will post successfully.

This issue can be recreated using the following steps:

1. Navigate to Student Financials, Cashiering, Post Student Payments
2. Enter the emplid on the Add Search page, and click Add;
3. Enter a Target Key with an amount having no cents, such as 150,00;
4. Enter a Tender Key with the same amount;
5. Click the Create Receipt button;
6. Note the error occurs.

Cause

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