IM Calculation Working to Successfully Send and Receive But is Not Updating Computation Summary When Net Home Value is 8 or More Digits (Greater Than 9,999,999) (Doc ID 3076444.1)

Last updated on MARCH 11, 2025

Applies to:

Symptoms

When calculating the Institutional Methodology (IM) Estimated Family Contribution (EFC) using IM Cloud, whether on-line or batch, in a certain subset of cases the results sent back from the College Board are not updated in the CS tables, as reflected on Computation Summary and Need Summary.

The specific subset of cases identified is applications where the reported net home value (value minus debt) is > 9,999,999 (8 or more digits starting with 10,000,000). In these cases, the information can be verified to have been successfully transmitted out to College Board and received back, and it's only the final step to update the table data that does not work.

The issue can be reproduced at will with the following steps:

1. Navigate to PeopleTools > Integration Broker > Integration Setup > Service Operation Definitions.
2. Enter SFA_EFCCALC_POST in the search and click until on the Service Operations page with the 'General' and 'Routings' tabs.
3. Go to 'Routings' tab and click the hyperlink under the Routing Definitions in the Name column.
4. Verify 'Log Detail' is set to 'Header and Detail', or if not, update and Save. This step will ensure that successful transactions are logged in Integration Broker monitoring.
5. Navigate to Financial Aid > Institutional Application Data > Maintain Application 2025-2026, for an application reporting a net home value of >=10,000,000; or modify any existing application with this data.
6. Click 'INAS' button to calculate.
7. Review Computation Summary and note no fields are updated.
8. Navigate to PeopleTools > Integration Broker > Service Operations Monitor > Monitoring > Monitor Synchronous Services and enter the operation SFA_EFCCALC_POST.
9. Enter the appropriate data under Time Period to find the transaction completed in step 6; then click 'Refresh' if needed and the 'Details' link for the transaction.
10. For the Log Type 'Request - Original' click 'View XML' to verify the population of the outgoing data, which indicates it was successfully transmitted; then repeat for the 'Response Original' Log Type and the incoming data returned. These last steps will help ensure the proper confirmation of this issue (versus a different issue related to the transmission or receipt of the data in IB).

Changes

The issue is seen after applying all available fixes for IM up to and including the fixes first delivered in Post-Regs 1 2025-2026 Institutional Methodology (IM) Updates -IM INAS Cloud and IM Verification Note 3043630.1 and then in Image 34.

Cause

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