E-WF/PN/PIA/NC: Getting 'UserDataMapping Handler Not Found' Errors in the APPSRV Logs After Upgrading to PT8.61 (Doc ID 3078567.1)

Last updated on APRIL 02, 2025

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.60 and later
Information in this document applies to any platform.

After upgrading to Peopletools 8.61 and HCM 9.2.50, the site started seeing certain errors in the APPSRV logs as shown below:

UserDataMapping Handler not found. Using default handler

Failed to get preferred mail details for user

User preference details not available for user

Notification Configuration not found

Site verified that the errors were not occurring in the PT8.60 and HCM9.2.48 APPSRV log prior to the upgrade.

Upgraded to PT8.61.

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In this Document

Symptoms

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