EAP: Negative Payment Amount Applied To The Existing Payment Records (Doc ID 3080734.1)

Last updated on APRIL 15, 2025

Applies to:

Symptoms

Negative payment amount applied to the existing payment information when vouchers with multi-terms and a retention payment exists and regular payments are voided and reissues, while the supplier's bank account is updated.
Due to this behavior, negative amount may be added to the retained payments, so that retained payment amount is updated incorrectly.

This issue can be replicated by below step:
1. Navigation: Suppliers > Supplier Information > Add/Update > Add/Update Supplier
    Setup a supplied subject to withholding and add withholding information and set as RPT (reporting only) for existing supplier (0000000044)
2. Ensure that the supplier has more than one active bank account - one being set as the default bank account.
3. Navigation: Set Up Financials/Supply Chain > Product Related > Procurement Options > Payments > Payment Terms-Single Payment
    Create a multi-terms payment term RET10: one sequence set to NET30 (90% of the payment) and the second sequence Retention (10% with a due date set to 1/1/2030)
4. Navigation: Accounts Payable > Vouchers > Add/Update > Regular Entry
    Create a voucher for this supplier and update the pay terms to the new multi terms payment term RET10.
    Save the voucher – two payment sequence are created: one due in 30 days for the 90% of the invoice amount and one due 1/1/2030 for the remaining 10% of the invoice amount.
5. Post the voucher
6. Navigation: Accounts Payable > Payments > Pay Cycle Processing > Pay Cycle Manager
    Issue a payment for the regular $900 and post the payment (payment count 1)
7. Navigation: Accounts Payable > Batch Processes > Payment > Payment Posting
    Post payment
8. Navigation: Accounts Payable > Payments > Cancel/Void Payments > Payment Cancellation
    Void and reissue the payment for $900 – payment count 3 is created on the voucher.
9. Navigation: Accounts Payable > Payments > Pay Cycle Processing > Pay Cycle Manager
    Issue a new payment for the regular $900 and post the payment (payment count 3)
10. Navigation: Accounts Payable > Payments > Cancel/Void Payments > Payment Cancellation
    Void and reissue the payment for $900 – payment count 4 is created on the voucher.
11. Navigation: Accounts Payable > Vouchers > Add/Update > Regular Entry
    Update the supplier’s bank account in payment count 4 ($900.00), save the changes and reissue the payment
12. Once the new payment is reissued for payment count 4 and the new bank account, a negative amount is added to Payment Count 1.

Changes

Cause

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