Benefits Administration Error: Maximum number of rows exceeded or Subscript out of Range (Doc ID 608278.1)

Last updated on JANUARY 03, 2017

Applies to:

PeopleSoft Enterprise HCM Benefits Administration - Version 8.3 SP1 and later
Information in this document applies to any platform.

Symptoms

Benefits Administration Open Enrollment Information Center > Troubleshooting Benefits Administration > Troubleshooting Benefits Administration Errors

When running Benefits Administration (PSPBARUN), an error is encountered:

ERROR
-----------------------
Maximum number of rows exceeded or Subscript out of Range

Exceeding array size limit in Ben Admin OE/EM or COBRA process -- 'Max number of rows exceeded' or 'Subscript out of range'.

The process may generate Log file error messages; the text/info differs for each array -- example for Calendar array:
    Check Messages!!!
    Maximum Number of Calendar Rows Exceeded
    GET-CAL                                              
    ERROR EMPLID={emplid}    ,BENEFIT_RCD#=  0
    CALENDAR-ACCESS(PSPBACAL)                           
    PROCESS-PAR-OPTIONS(PSPBAENR)                       
       [ etc... ]                           
    Enrollment did not finish at 10:43:57.57 !!!

Or the process may abend with a "subscript out of range" error -- for example:
     Object Code error : file '/peoplesoft7/cblbin/PSPBATBL.gnt'
     error code: 153, pc=C7C, call=16, seg=0
     153     Subscript out of range
  
Also reported as "rts32" [return to service] abend message:
   rts32: Fatal Error while attempting to process error 153

Cause

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