E-CR/NV: Crystal and/or PS/nVision, How to Install ODBC Driver and Workstation Install, PeopleTools 8.2 - 8.49 (Doc ID 609003.1)

Last updated on JULY 05, 2016

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.1 to 8.49 [Release 8.1 to 8.4]
Information in this document applies to any platform.
SPECIFIC TO: Crystal and nVision

***Checked for relevance on 29-Feb-2012***


Symptoms

There are various reasons that Crystal may become "disconnected" from the PeopleSoft Database.  

This often occurs after a PeopleTools upgrade and Crystal is still trying to use the older version of the PSQODB32.DLL or Failure to connect to ODBC driver or if reports error out

When troubleshooting Crystal connectivity, it is often best to start by reinstalling the workstation from Configuration Manager to ensure that Crystal is calling the correct version of the PeopleSoft ODBC driver.

For PeopleTools 8.50 and above, refer to E-CR/NV: How to install ODBC Driver in PeopleTools 8.50 Environment (Doc ID 1071606.1).

Cause

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