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Financial Aid Commonline: ECOUT001 "Could NOT Convert External ID at the EC Queue Level" (Doc ID 610906.1)

Last updated on OCTOBER 11, 2018

Applies to:

PeopleSoft Enterprise CS Financial Aid - Version 9 to 9.2 [Release 9]
Information in this document applies to any platform.


On: CS 9 or 9.2, Financial Aid, Loan Processing

When attempting to run Outbound EC Agent, ECOUT001, in order to process Commonline Loans,
the following error occurs.

Could NOT Convert External ID at the EC Queue Level

The issue can be reproduced at will with the following steps:
1. Navigate to Financial Aid > File Management > Commonline Loans
2. Run Outbound EC Agent


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