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Financial Aid Commonline Outbound EC Agent (ECOUT001) Error "Could NOT Convert External ID at the EC Queue Level" (Doc ID 610906.1)

Last updated on SEPTEMBER 29, 2020

Applies to:

PeopleSoft Enterprise CS Financial Aid - Version 9 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

When attempting to run Outbound EC Agent, ECOUT001, in order to produce outbound files for Commonline Loans, the following error occurs:

"Could NOT Convert External ID at the EC Queue Level"

The issue can be reproduced at will with the following steps:

  1. Navigate to Financial Aid > File Management > Commonline Loans
  2. Run Outbound EC Agent





Cause

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In this Document
Symptoms
Cause
Solution

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