R-STALAC-934PG Still Does NOT Prevent the SA's From Being Stopped, Even Though (Doc ID 611657.1)

Last updated on APRIL 04, 2003

Applies to:

PeopleSoft Enterprise Revenue Management Billing - Version: 8.9 - Release: 8.9

Information in this document applies to any platform.

This document was previously published as Customer Connection Solution 710919

Symptoms


The following issue that was supposed to be resolved by incident R-STALAC-934PG still exists:
When a customer requests one of his Services to be stopped at a premise. If another customer requests the same service to be started at the same location, then the other services that were requested NOT to be stopped get selected to be stopped.

One customer requests to stop service today, e.g. Water.
The customer has other SA's, e.g. deposit and Electric SA's, which he requests not to be stopped.
Later on, the same day, another customer calls to start the same service, that is being stopped, at the same premise.
So the Start gets initiated. (becoming qualified for a back to back field activity).

At this point, When the first customer's START/STOP Service information is looked at, it could be noticed that the SA's that are not supposed to be stopped get selected to be stopped. In this case the Electric and the Deposit SA's that were not selected to be stopped, are now being stopped.

Cause

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