Need a New Process to be Able to Re-Distribute Credit Balances to Same Account'
(Doc ID 615245.1)
Last updated on MARCH 21, 2025
Applies to:
PeopleSoft Enterprise Peoplesoft CIS - Version 7.6 and laterInformation in this document applies to any platform.
Information in this document applies to any platform.
This document was previously published as Customer Connection Solution 200726028
Symptoms
Customer would like to have a new process to re-distribute credit balances on SAs to SAs with debit balances that belong to the same account. A similar concept as used by the write-off process. This will avoid the creation of collection letters with the wrong past due amount. Currently, the system only looks at SAs in the collection process to determine the past due amount. It ignores any credit balances on the same account's SAs that are not part of the collection process.
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |