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EPY:CAN Missing T4 slips for Employees Who Have Transferred (Prrimary Solution) (Doc ID 617830.1)

Last updated on JULY 08, 2021

Applies to:

PeopleSoft Enterprise HCM Payroll for North America - Version 8 and later
Information in this document applies to any platform.
PeopleSoft Enterprise, North America, All Releases, Canada


SOLUTION:
Had to do with Job Data. On the Work Location tab, there is the Job Indicator which gives the option of P-primary, S-Secondary, or N-Not Applicable. For some of the job records, users had put N instead of P. This did not pose a problem initially. It wasn't
until the load for Year-End (CTX(910LD) that this posed a problem. It did not move the data for the N job to the yearend table.

Now, specifically for the employees who were missing from the load, the ones that were missing were where the employee had worked in a job for one company then transferred to a job in another company. Only one job was loaded to the yearend - the one with a P. Once customer cleaned up the Job Indicators from N to P, both job/company records flowed to yearend, and 2 T4s were created.

This document was previously published as Customer Connection Solution 200737425







Symptoms

Customers upgrading part way through the year have employees who have transferred companies throughout the year, the upgrade process only creates  PAYROLL_DATA record for current company
 


Description: If an employee has recently transferred before the upgrade, only the current PAYROLL_DATA record is available in the upgraded database, this prohibits users from being able to reverse or reissue checks to employee in the previous company.


SOLUTION:
This Incident was resolved and posted to Customer Connection October 4, 2002.  However, this has fixed the Upgrade script.  The problem still exists for customers that have already upgraded.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution

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