E-WS: Weblogic 5.1: "unable to get document" error message (Doc ID 618148.1)

Last updated on APRIL 04, 2025

Applies to:

This document was previously published as Customer Connection Solution 200738695

Symptoms

Customer reports that they are trying to access the PIA from Portal with SSL and they get "unable to get document" error and they see the following error message in the weblogic.log file.

Thu Feb 20 15:53:20 PST 2003:<E> <ServletContext-General> Error for User: PSAPPS
Error Message: Unable to get document:
Requested URL: https://<webserver>/servlets/psportal/hr830/?cmd=ErrorDetail&PErrKey=0.5725905030196249
Accessed URL: https://<webserver>/servlets/psportal/hr830/?cmd=ErrorDetail&PErrKey=0.5725905030196249
Target URL: https://<webserver>/servlets/psportal/hr830/?cmd=ErrorDetail&PErrKey=0.5725905030196249

org.w3c.www.protocol.http.HttpException: Unable to contact target server <server-name>:443 after 3 tries.
org.w3c.www.protocol.http.HttpException: Unable to contact target server <server-name>:443 after 3 tries.
 at org.w3c.www.protocol.http.HttpBasicServer.runRequest(HttpBasicServer.java)
 at org.w3c.www.protocol.http.HttpManager.runRequest(HttpManager.javANSWER:202)
 at org.w3c.www.protocol.http.HttpURLConnection.connect(HttpURLConnection.javANSWER:213)
 at psft.pt8.portal.ContentGetter.getContent(ContentGetter.javANSWER:280)
 at psportal.onAction(psportal.javANSWER:1387)
 at psportal.service(psportal.javANSWER:308)
 at javax.servlet.http.HttpServlet.service(HttpServlet.javANSWER:865)
 at weblogic.servlet.internal.ServletStubImpl.invokeServlet(ServletStubImpl.javANSWER:120)
 at weblogic.servlet.internal.ServletContextImpl.invokeServlet(ServletContextImpl.javANSWER:945)
 at weblogic.servlet.internal.ServletContextImpl.invokeServlet(ServletContextImpl.javANSWER:909)
 at weblogic.servlet.internal.ServletContextManager.invokeServlet(ServletContextManager.javANSWER:269)
 at weblogic.socket.MuxableSocketHTTP.invokeServlet(MuxableSocketHTTP.javANSWER:392)
 at weblogic.socket.MuxableSocketHTTP.execute(MuxableSocketHTTP.javANSWER:274)
 at weblogic.kernel.ExecuteThread.run(ExecuteThread.javANSWER:130)

Cause

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