CIS 8.0 - A deposit sync adjustment is being created on reactivation of an SA..
(Doc ID 619995.1)
Last updated on MARCH 21, 2025
Applies to:
PeopleSoft Enterprise Peoplesoft CIS - Version 7.6 and laterInformation in this document applies to any platform.
Information in this document applies to any platform.
Enterprise Utilities & Taxation Management
This document was previously published as Customer Connection Solution 200752610
Symptoms
This issue occurs on when the account is stopped and when the customer calls back to keep the service activated. Cancel all the closing bill segments, adustments (Deposit SA's Sync Current Balance with Payoff Bal and XFER) and reactivate the SA's. Complete the bill so that the customer should receive a bill for normal billing cycle, but when the bill is completed it generates again the adjustments Deposit SA's Sync Current Balance with Payoff Bal and XFER .
Steps to replicate:
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Stop an Account with an E-RES SA and Deposit SA. (Service Agreement).
Bill the Account.
Make sure the Bill Segments are Frozen.
Remove Stop Date and Cancel the Bill Segments.
Complete the Bill (This should create in error a Deposit Sync Adjustment).
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |