ECRM: ERMS New Inbound Emails Notification Is Going to Individual Worklist Rather Than to the Group Worklist (Doc ID 620216.1)

Last updated on SEPTEMBER 08, 2015

Applies to:

PeopleSoft Enterprise CRM Multichannel Communications - Version 8.9 and later
PeopleSoft Enterprise CRM Support - Version 8.9 and later
PeopleSoft Enterprise CRM HelpDesk - Version 8.9 and later
PeopleSoft Enterprise CRM HelpDesk for HR - Version 8.9 and later
Information in this document applies to any platform.

This document was previously published as Customer Connection Solution 200754106
***Checked for relevance on 13-Feb-2013***

Symptoms

ERMS New Inbound Emails Notification is going to the Individual Worklist rather then to the Group Worklist.

Cause

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