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ERMS Email Attachments are not getting saved (Doc ID 621169.1)

Last updated on JANUARY 26, 2024

Applies to:

PeopleSoft Enterprise CRM Multichannel Communications - Version 8.8 and later
PeopleSoft Enterprise CRM HelpDesk - Version 8.8 SP1 and later
PeopleSoft Enterprise CRM Support - Version 8.8 SP1 and later
Information in this document applies to any platform.

This document was previously published as Customer Connection Solution 200759595


Symptoms

ERMS Email Attachments are not getting saved, or When opening an Inbound Email Attachment recieved from ERMS, recieve Error "You are not autorized to view the Attachment"

Cause

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In this Document
Symptoms
Cause
Solution

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