ERMS Email Attachments are not getting saved (Doc ID 621169.1)

Last updated on JUNE 08, 2017

Applies to:

PeopleSoft Enterprise CRM Multichannel Communications - Version 8.8 and later
PeopleSoft Enterprise CRM HelpDesk - Version 8.8 SP1 and later
PeopleSoft Enterprise CRM Support - Version 8.8 SP1 and later
Information in this document applies to any platform.

This document was previously published as Customer Connection Solution 200759595



***Checked for relevance on 30-May-2014***

Symptoms

ERMS Email Attachments are not getting saved, or When opening an Inbound Email Attachment recieved from ERMS, recieve Error "You are not autorized to view the Attachment"

Cause

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