CRM - ERMS Setup - Verity Log Error E0-0402 (Vdb): Couldn't find vdb (Doc ID 621209.1)

Last updated on MAY 02, 2017

Applies to:

PeopleSoft Enterprise CRM Multichannel Communications - Version 8.8 to 9.1 [Release 8.8 to 9]
PeopleSoft Enterprise CRM Support - Version 8.8 to 9.1 [Release 8.8 to 9]
PeopleSoft Enterprise CRM HelpDesk for HR - Version 8.8 to 9.1 [Release 8.8 to 9]
PeopleSoft Enterprise CRM HelpDesk - Version 8.8 to 9.1 [Release 8.8 to 9]
Information in this document applies to any platform.

This document was previously published as Customer Connection Solution 200759837
***Checked for relevance on 26-Feb-2013***

Symptoms

PT 8.43 - ERMS module set up

Receive following errors in Verity log:
Error   E0-0402 (Vdb): Couldn't find vdb class /ciiz/people/product/8.43/data/search/CIIZ/CRM_RB_ERMS_2/ENG/style/style.ddd
Error   E3-0036 (VDK): Cannot load style.ddd schema (document catalog) in collection /ciiz/people/product/8.43/data/search/CI
IZ/CRM_RB_ERMS_2/ENG
mkvdk: VDK error -31: couldn't open the collection
mkvdk: internal error -2: failed to perform setup
mkvdk.bin - Verity, Inc. Version 2.7.1 (_hpux11, Apr 27 2001)
mkvdk.bin done

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms