E-AS/TUX: PTWEBSERVER Account Causing "bea.jolt.ApplicationException: TPESVCFAIL" when Logging on to PIA (Doc ID 621495.1)

Last updated on APRIL 24, 2017

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.44 to 8.55 [Release 8.4]
Information in this document applies to any platform.

Symptoms

Customer upgraded to PeopleTools 8.4x. When getting to the signon page, the following error appears:


CHECK APPSERVER LOGS. THE SITE BOOTED WITH INTERNAL DEFAULT SETTINGS, BECAUSE OF: bea.jolt.ApplicationException: TPESVCFAIL - application level service failure.


The application server starts fine and the users can log into PIA with VP1 or PS with no problems.

Here's what is shown in the APPSRV_MMDD.LOG:

PSAPPSRV.2372 [12/11/03 09:27:35 GetCertificate](3) Error Setting Sign on PeopleCode context for User PTWEBSERVER@bufsql08: Sign on PeopleCode was not executed
PSAPPSRV.2372 [12/11/03 09:27:35 GetCertificate](3) PeopleSoft ID and Password authentication failed. Invalid user PTWEBSERVER@bufsql08.
PSAPPSRV.2372 [12/11/03 09:27:35 GetCertificate](1) (NET.502): PTWEBSERVER@bufsql08 is an Invalid User ID, or you typed the wrong password.  User ID and Password are required and case-sensitive.  Make sure you're typing in the correct upper and lower case.  
PSAPPSRV.2372 [12/11/03 09:27:35 GetCertificate](1) (NET.346): Failed to execute GetCertificate request  

Cause

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