CRM: Clicking on 360 Gives Cannot Serialize API object of Class RI_INTERACTION_CI (Doc ID 621688.1)

Last updated on OCTOBER 12, 2016

Applies to:

PeopleSoft Enterprise CRM HelpDesk for HR - Version 8.8 and later
PeopleSoft Enterprise CRM Support - Version 8.8 and later
PeopleSoft Enterprise CRM Marketing - Version 8.8 and later
PeopleSoft Enterprise CRM Integrated FieldService - Version 8.8 and later
PeopleSoft Enterprise CRM Order Capture - Version 8.8 and later
Information in this document applies to any platform.

Symptoms

User is getting the below error after clicking on 360 view:

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms